FAQS
HOW MUCH SPACE IS REQUIRED?
This is very much dependent upon which set up you are booking and how many tents you are having. We have 4 different style of tents, please see below approximate dimensions;
Tall sleepover Tipi -1.2m x 1.2m
Short Wooden Tent - 1.2m 1.5m
Large Boho Tipi - 2.2m x 2.2m
Large Lace Tipi - 2.2m x 2.2m
For sleepovers, the mattresses are 70cm wide x 140cm in length
Picnic pallets 91cm x 66cm
HOW LONG IS THE HIRE FOR?
For sleepovers we would arrange a time for set up to suit you, the hire is for 1 night and we will collect the following day around midday but will confirm this at the time.
We do also offer 2 night packages. For garden set ups we would typically set up in the morning and collect in the evening.
For weddings this will be dependent on your venue but typically we will collect the following day unless outside and we will collect at the end of the night.* (including blankets and throws)
* (Our tipis are designed to be set up inside only, however is the forecast is dry with NO wind we will set up outside.) Health & safety comes first.
WHAT IS YOUR BOOKING PROCESS?
Send us a direct message with your desired date and location for your event
If we have availability we will discuss your requirements and will provide you with a quote
A deposit is then required to secure your booking which will be kept as a bond until successful collection of our stock, along with agreed T&Cs
We will be in touch closer to your event to finalise timings and payment which is due on the day of your event for a sleepover, one week before for a wedding.
WHAT IS INCLUDED IN THE SLEEPOVER HIRE?
Pretty much everything you see in the photos!
Tipi/tent of your choice
Comfortable Mattress with cover
Anti- allergen Duvet & Pillow
Bed linen
Scatter cushions
Blanket
Table Tray
Themed accessories
Fairy lights
Personalised message board
HOW FAR DO YOU TRAVEL?
We cover mostly North Yorkshire but are willing to travel further. Mileage is included within a 10 mile radius from York. For anything further we will charge 50p per mile...(both ways)
WHAT IS YOUR CANCELLATION POLICY?
More than 30 days notice- no charge
14 - 30 days - deposit non-refundable
Less than 2 weeks - 50% charges
Less than 48 hours notice - 100% charges
DO YOU HAVE INSURANCE?
Yes we have Public Liability insurance.
DO YOU HAVE T&CS?
Yes, we will provide a full copy of our booking Terms and Conditions upon completing your booking.
WHAT IS YOUR POLICY FOR DAMAGED PRODUCTS?
We expect to collect all equipment in a similar state in which it was hired for the deposit to be refunded to your account.
For further visits to collect any items missing upon agreed collection time we will charge mileage at 50p mile.
Items missing entirely will be charged upon replacement cost.
HIRERS USAGE OF EQUIPMENT
We understand all equipment to be safe for the use of children and expect them to be supervised by responsible adults.
Weddings especially we recommend adults to take turns in supervision.
NO smoking or live flames in, or around tipis or tents.
The Kids Corner is designed for indoor use unless weather is suitable for outside whereupon our permission is required. An alternative option for indoors is required.
Where possible, all blankets and throws to remain in the Kids' Corner for small, tired people to use only.
ARE ALL YOUR TIPIS CE PROTECTED?
Some are, and some aren't.
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The smaller tents and the large Lace Tipi have CE certification.
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Our smaller tipis don't and we looked into changing them because of this. However we found the ones we have are actually a far better quality than the new CE labelled items we sourced, so I'm very happy to continue using our original ones.
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The large canvas Tipi was imported from America and is 100% 10oz densely woven natural cotton.
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All tents have been sprayed with fire retardant, but we state there should be no cigarettes, real candles or naked flames anywhere near them.
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Neither do we use ribbons for display which could be left lying around once untied, therefore a potential hazard for small children.
Still have questions? Give us a call and we’ll be happy to help.